At the VNA of Boston & Affiliates, everything we do is inspired by our enduring mission to the health and well being of the community. The world is changing around us and to continue to thrive as the home health care provider the Greater Boston community has relied on for over 125 years, we must look ahead, understand the trends and forces that will shape our business in the future and move swiftly to prepare for what’s to come. We must get ready for tomorrow today. That is what our new Mission, Vision, and Value Statements are all about. They create long-term guidance for our organization and provides us with a roadmap for the future.
The Visiting Nurse Association of Boston and Affiliates, with a commitment to all who need us, provides the highest quality and most efficient solutions for keeping people independent, at home and in the community, maximizing their health and quality of life.
We seek to create a society where everyone has equal access to exceptional health care services and can remain at home and in the community, independently, with dignity and the greatest quality of life.
Leadership
We work to continuously grow our leadership role in the health care sector. We actively collaborate with our health care partners to provide quality and efficient services to our patients, utilizing evidence-based best practices. We strive to influence public policy to create access to service and demonstrate the value of home care services in the larger health care system, all while remaining true to our mission.
Respect
We respect and value the skills and compassion of our staff, the unique needs of our patients, the diversity of the community we serve and our staff, and the commitment of those who support our work. Integrity is engrained in all we do.
Quality
We are committed to continuously and further improve the quality of our care through the creation of superior patient outcomes -- achieved by providing the services and programs that address the needs of our patients, communities and health care system.
Customer Service
We believe in providing the best customer service experience to our patients, health care partners and staff. We strive to foster a culture that stimulates open and productive communication that helps to exceed the expectations of our internal and external customers.
